WordPress Developer and Level 1 Desktop Support Specialist

  • Full Time
  • Colombo

Website Dijital Team

Dijital Team designs and builds high performing IT teams, and we want you to join our team!

We are seeking a talented and motivated WordPress Developer and Level 1 Desktop Support Specialist to join our team. The ideal candidate will have a strong foundation in WordPress development and be capable of providing excellent Level 1 support for Windows and general desktop issues. This role involves managing and troubleshooting WordPress sites, addressing customer inquiries, and providing end-user support for Windows environments.

Responsibilities:
• WordPress Development and Maintenance:
• Install, configure, and update WordPress themes and plugins
• Perform routine maintenance tasks, including backups, updates, and security checks
• Customize WordPress themes and plugins to meet client specifications
• Troubleshoot and resolve issues related to WordPress performance, security, and functionality
• Level 1 Desktop Support:
• Provide Level 1 support to end-users via email, chat, and phone
• Troubleshoot and resolve Windows-related issues, including software installations, network connectivity, and account access
• Assist with basic hardware troubleshooting (e.g., printers, monitors, peripheral devices)
• Log and manage support tickets using our helpdesk system
• Escalate complex problems to higher-level support when necessary
• Customer Service:
• Deliver excellent customer service by addressing client needs promptly and professionally
• Provide clear and concise guidance and support to clients with varying levels of technical expertise
• Maintain a positive and empathetic attitude when interacting with clients

To be successful in this role, you will have:
• Required Skills and Qualifications:
• Proficiency in WordPress, including theme and plugin management
• Basic knowledge of HTML, CSS, and JavaScript
• Familiarity with common WordPress issues and their resolutions
• Experience with helpdesk support and ticketing systems
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal skills
• Proficiency in troubleshooting Windows operating systems and related software
• Experience with basic hardware troubleshooting
• Ability to work independently and as part of a team
• Preferred Qualifications:
• Experience with WordPress development (custom themes and plugins)
• Knowledge of web hosting environments and cPanel
• Basic understanding of SEO principles and practices
• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar
• Experience with other content management systems (CMS)

We offer competitive remuneration and loads of team member benefits including professional development and continuing education, plus like to have fun while we are at it! If this sounds like you, click the Apply For this Job button now!

By submitting your CV through our careers site, you consent to the collection, use, and processing of your personal information by Dijital Team for recruitment purposes, including assessing your suitability for current or future job opportunities, contacting you regarding your application, and conducting background checks as needed. Your information will be stored securely and may be shared with affiliates, service providers, and third parties involved in the recruitment process. You have the right to access, correct, or delete your information, and may contact us for inquiries or requests. We may transfer your information internationally and reserve the right to update this clause as needed, with any changes being effective immediately upon posting

To apply for this job email your details to cv@ezjobs.online

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