Technical Support Officer

Job description
Job Description

We are looking for a dedicated and experienced Technical Support Officer to join our growing IT team and help ensure seamless technical operations.

As a Technical Support Officer, you will be responsible for providing technical assistance to our employees and clients, diagnosing and resolving hardware, software, and network-related issues. You will be a key resource in ensuring that day-to-day operations run smoothly by troubleshooting problems, providing timely solutions, and maintaining technical systems.

Key Responsibilities
• Monitor and configure computer hardware operating systems and applications.
• Provide support in a face-to-face capacity, over the phone, or via remote desktop software, helping staff or clients set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Conduct electrical safety checks on IT equipment. Developing technology strategies and roadmaps.
• Leading the IT team and ensuring they have the resources they need to be successful.
• Staying up to date with technology trends and advancements to ensure the business remains competitive.
• Addressing escalated issues, performing service delivery, and implementing remediation/resolutions with third parties.
• Design and install well-functioning computer networks, connections and cabling.
• Monitor and enhance security measures to protect systems and data against malware, phishing, and data breaches.
• Ability to lift and carry necessary IT equipment. Manage IT assets, including tracking inventory and optimizing resource allocation.
• Assist in software and hardware support ( Windows, MacOS and Linux), including installations, configurations and updates. Manage cloud infrastructure and ensure integration with Hybrid systems.
• Develop and maintain backup strategies, ensure disaster recovery plans are tested and up to date.
• Liaise with vendors for IT products and services, negotiate contracts, and manage relationships.
• Conduct cybersecurity awareness training for employees to prevent security incidents.
• Ensure IT systems are audit-ready and comply with industry regulations such as GDPR, HIPAA, or PCI-DSS.
• Monitor network and system performance, generate reports, and provide insights for continuous improvement.
• Conduct cybersecurity awareness training for employees to prevent security incidents.

Skills Required
• Communication Skill
• Adaptability and Flexibility
• Troubleshooting / Problem Solving
• Skilled Multi-tasker
• Quick learner
• Time Management
• Detail Oriented
• Vulnerability Management
• Technical Documentation
• Conflict Resolution and Negotiation
• Teamwork and Collaboration

Qualifications
• Academic Qualifications: A Diploma in IT/Computer Science/Networking/Computer Hardware and/or a Higher Diploma in IT/Computer Science/Networking /Computer Hardware from a recognized University or an equivalent qualification.
• Minimum 1-2 years of hands-on experience must
• Proficiency in Operating Systems(Microsoft, Linux, Mac), Cisco, VMware, network administration, Firewall Configuration and troubleshooting
• Professional Qualification is an added advantage