Team Lead – Customer Experience Supply Chain

  • Full Time
  • Colombo


Has responsibility for all customer facing activities and for providing
a consistently high quality experience for new and existing customers
in a small/medium size cluster.

• Manage customer relationships and provide exceptional customer service via phone, email, and chat
• Coordinate customer onboarding processes, including data entry, document management, and communication with customers
• Resolve customer complaints and disputes in a timely and professional manner
• Manage customer contracts and ensure compliance with company policies and procedures * Collaborate with cross-functional teams to ensure efficient and effective customer service
• Utilize problem-solving skills to address customer concerns and issues
• Maintain accurate records and data, including customer information and service history
• Provide support to customers and internal teams as needed
• Escalate complex issues to supervisors or more experienced colleagues as necessary

• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to handle multiple tasks simultaneously
• Proficient in MS Office and Google Suite
• Strong customer service skills
• Ability to work collaboratively in a team environment
• Strong time management skills
• Ability to adapt to changing priorities and deadlines Work Environment:
• The work environment is fast-paced and dynamic, with a focus on providing high-quality customer service
• The company is an equal opportunity employer and values diversity in the workplace

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

If you are a motivated and customer focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter for consideration.


Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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