Website Kevitech Solutions
Job Overview
The vacancy is to provide 1st level IT helpdesk support to one of our clients. Candidate will be based at client’s premises in Colombo.
The role involves working with client’s IT team to ensure timely resolution is given to IT tickets raised by the end users. The candidate should have good interpersonal and customer handling skill with timely feedback given to the customer
Responsibilities
Attend to 1st level helpdesk tickets
Coordinate with IT team members to find solutions
Give feedback to end users in timely manner
Coordinate with 2nd level helpdesk team for resolutions
Coordinate with various IT vendors for support
Key Requirements
Knowledge in windows servers
Knowledge in windows 10, Office365
Basic network troubleshooting knowledge
Minimum 1 year experience would be an added advantage
Customer handling skills
Good oral and written communication skills
Qualifications
Diploma in IT from a recognized university
This is a 6 months contract