Supervisor Operations

  • Full Time
  • Colombo

BCD Travel

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team


Full time, Colombo, Sri Lanka

In this role, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team’s potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.

As a Supervisor, you will
• Create and maintain a positive and professional learning environment
• Develop process curriculum by attending conference calls and meetings to identify customer requirements
• Partner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and to determine specific training needs for the staff
• Create high quality deliverables within projected deadlines
• Monitor effectiveness of the training program and make recommendations for improvement when necessary
• Maintain good working relationship with all BCD Travel personnel
• To coach and provide support to the staff for the assigned process
• Ability to work in flexible shifts
• Assume and perform other duties and responsibilities not specified / outlined herein, as requested

About you
• Has experience in travel domain
• Expert hands-on knowledge on all aspects of the travel reservations process and technology products, including airline GDS
• Strong problem solving and process reengineering skills
• Ability to train/assist staff on weekends and during overnight hours when necessary
• Ability to understand the big picture and offer suggestions and feedback to improve the overall operation
• Proven excellence in customer service delivery
• Working knowledge of all MS applications including Word, Project, Excel, PowerPoint
• Good oral and written communication skills. Ability to foster effective teamwork and demonstrates adaptability and flexibility
• Ability to motivate, coach, and develop staff.
• Demonstrates personal and organizational integrity
• Manage multiple tasks from BCD Travel regions as and when necessary
• Good follow-through on goals, plans, and projects

About us

We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it! Hear why people join BCD and more about the great perks of Life at BCD.

You’ll be offered
• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!
• An inclusive work environment where diversity is celebrated


Ready to join the journey? Apply now!

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

To apply for this job email your details to

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