Aspect Legal
Sales and Client Success Executive (Remote Working)
Who are we looking for…?
Our marketing and sales team is seeking a talented individual to join our busy and growing team. We are looking for a clever and motivated individual with a passion for client relationship management, customer success, and sales. This role involves identifying and nurturing sales leads, building strong relationships with potential clients, and driving revenue growth through up-selling and cross-selling opportunities. This position offers room for growth and learning, and we are excited to welcome individuals who are eager to take on new challenges and make a difference in our team.
The right candidate will play a key role in contributing to the award-winning approach to sales and legal services at our growing boutique commercial law firm, based in Sydney, Melbourne, and Brisbane, with remote staff in other areas throughout Australia, the Philippines, and Sri Lanka.
The Role
The Sales and Client Success Executive will play a crucial role in supporting our firm’s revenue growth and client base expansion efforts. This role is primarily focused on sales, with responsibilities including managing and nurturing prospect relationships, supporting the development and execution of sales strategies, and ensuring that clients receive maximum value from our legal services. You will also assist in client onboarding and relationship management. This position offers an exciting opportunity to contribute to our firm’s growth while working remotely.
• Sales, Prospect Management, and Client Onboarding:
• Manage prospects, book sales calls, and handle communication within the sales pipeline.
• Transition prospects to sales, provide quotes, and facilitate a smooth onboarding process to ensure clear expectations are set for new clients.
• Pipeline Tracking: Utilize CRM tools to track sales activities, ensuring timely follow-ups and closing deals.
• Sales Reporting: Prepare and submit regular reports on sales activities, progress, and outcomes, providing insights for continuous improvement.
• Client Relationship Management:
• Maintain regular communication with clients and partners to ensure satisfaction and address their needs.
• Implement retention strategies to enhance client satisfaction and minimize churn.
• Gather and analyze client feedback to help refine sales strategies and improve service offerings.
• Collaboration: Coordinate with the legal team to ensure client needs are met and provide feedback for service improvement.
Qualifications/Skills/Experience:
• Education and Experience: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field, with 3+ years of experience in sales, client success, or account management in a fast-paced environment; experience in a legal or professional services setting and professional certifications are added advantages.
• Communication and Customer Service: Excellent communication skills are essential, along with a strong commitment to customer service and ensuring client success.
• Sales Acumen and Prospect Management: Demonstrated expertise in prospect relationship management, including identifying sales opportunities and implementing upselling strategies to boost client satisfaction and retention.
• Analytical and Organizational Skills: Proficient in gathering and analyzing client feedback, with strong organizational skills and attention to detail, adept at preparing regular reports on client success metrics to drive continuous improvement through shared insights.
• Technical Proficiency: Comfortable using CRM software and other technology tools to manage client relationships and track performance metrics.
• Team Collaboration and Adaptability: Possesses collaboration skills for seamless internal team coordination, effective in remote team environments, and adaptable to evolving client needs and business environments.
This is a full-time position of 40 hours per week. We are an Australian legal firm looking for you to work full-time during Australian business hours (8.30 am to 5.30 pm AEDT) in a virtual capacity (working from home). You will require a very strong Internet connection and be able to use your own laptop/computer.
About us…
At Aspect Legal, we are on a mission. Aspect Legal is an unconventional law firm that’s out to transform how people view lawyers. We’re driven to provide accessible and efficient legal services to SMEs in Australia and beyond. We know the things people hate about lawyers (and we really hate those, too!) so we vowed to do better… a LOT better.
At Aspect Legal, we are driven by our 3 primary core values that infuse everything that we do:
• Care (for our clients, our team and our broader community)
• Excellence
• Innovation
We break the mould by giving legal advice in layman terms that our clients can understand and appreciate. We’re not afraid of embracing technology and marketing: in fact, we’re proud to be pioneers in the legal podcast world, having two top-rating legal podcasts — Talking Law (which provides smart legal tips for business) and The Deal Room (which is focussed on SME M&A). We have released a best-selling business book. And we are now recognised as the top boutique legal firm in Australasia.
Lastly, we take great pleasure in contributing to various giving & charitable campaigns (e.g., B1G1, 1% Pledge, 100 Deals) that support less privileged communities in Malawi, Indonesia, and other places around the world.
Why join us
We provide a unique environment that offers freedom from the traditional legal firm “slog”. We pride ourselves on providing autonomy to our team and room for everyone to grow. This is also a creative team led by a mentoring manager, so you can be assured you’ll be supported to learn as you grow. We aim to be high achieving, however, we’re equally passionate about ensuring we make time to laugh together too.
We go out of our way to provide a unique, flexible workplace and long-term stable employment in a highly motivating, fast-growing environment.
How to apply
If you’re keen to join an exciting and supportive team that is revolutionising the way legal services are delivered — and enjoy knowing that you’re making a difference in people’s lives, we’d love to receive your application really soon!
As part of our thorough selection process, shortlisted candidates will be required to complete a job-related task and submit a brief video presentation. To apply, please click this link – https://forms.gle/cZX1YcFAaJZnPuSE9 and ensure to attach your CV and cover letter along with the application.
We will NOT consider applicants who DO NOT complete the form and Only shortlisted candidates will be contacted for interviews