Aman
POSITION OVERVIEW
Generally, in charge of the room division operations and other operating departments.
Applies Management decisions, ensure that all standards are respected in operating departments and ensure profitability of the operating departments.
Is a key face of the property ensuring the highest interaction of guest service and face of the day-to-day operation
RESPONSIBILITIES
• Sets the product standards with the General Manager in operating departments.
• Ensure that all standards are strictly adhered to.
• In charge of the quality of recruitment in all operating departments and the training quality in all operating departments.
• Contributes to the streamlining of process and procedure to ensure effective and time saving efficiencies in relevant departments.
• Develop and enforce sets of procedures, rules and regulations to ensure effective control on the hotel revenue and the control of expenses.
• Participate in the credit settlement and control.
• Ensure to participate in the quarterly business action plan in co-operation with Department Heads and General Manager and ensure to implement the directions given in this business action plan.
• Always ensure that the hotel keeps a good image in terms of guest service, product, hospitality rules, and cleanliness).
• Co-ordinates the preparation and respect of budgets, and the definition of goals for all Operating Departments.
• Defines the Operating Managers time schedule and implement weekly quality control meeting.
• Increase the hotel potential revenue through the implementation and control of proper yield and by giving sales and marketing suggestions.
• Responsible for the communication, social atmosphere and motivation in all operating departments.
• Directly responsible for general maintenance of the hotel and ensure daily inspections and action plans in consequence.
• Proposes to the General Manager product orientation in order to reach guest satisfaction.
• Directly responsible for the guest satisfaction and monitor clearly the guest satisfaction index and record based on guest comments.
• Involved in assessment of training needs and development programs for the team in conjunction with the L&D or HR Departments.
QUALIFICATIONS
• Proven background and progression in Rooms Division with a current level of at least Front Office Manager or, Rooms Division Manager
• Skilled in problem analysis, problem solving and decision making
• Ability to lead, motivate and develop colleagues
• Must possess strong communication and listening skills, excellent speaking, reading and writing skills in English
• Ability to effectively interact with people of diverse socioeconomic, cultural and ethnic backgrounds
• Track record of working collaboratively with others to achieve desired results
• Possess natural hosting skills, be engaging and effective in providing exceptional customer service
• Financially savvy with the ability to improve the bottom line
• Innovative and well versed with technology, which helps Rooms Division to take next level
• University degree or Diploma in Hospitality Management desirable
• Must be proficient in Microsoft Word and Excel