Retention Support Executive

  • Full Time
  • Colombo

bunch

Do you want to work for a UK tech-enabled scale-up that is revolutionising customer retention? Are you a skilled communicator with a talent for understanding and addressing customer concerns? If you’re looking for a new challenge in a dynamic, fast-paced environment, we want you on our team!

In the UK, we set up and manage household bills, bunching them into one easy monthly automatic payment. As part of our expansion strategy, we have recently established a new office in Sri Lanka to provide support for our UK operations.

The Role:

As a Retention Support Executive at Bunch, you will play a crucial role in maintaining our customer satisfaction and retention. Your responsibilities will include:
• Respond to customer cancellation inquiries via email: Understand customer concerns and provide detailed, empathetic responses.
• Schedule follow-up calls with Retention Specialists: Coordinate calls to explore potential solutions to retain customers.
• Collaborate with the retention team on email strategies: Work together to develop effective communication strategies.
• Assist in developing retention campaigns: Support the creation and implementation of initiatives to reduce cancellations.
• Provide feedback to refine services and approach: Share insights to improve overall customer retention efforts.

Us:

We’re an early-stage UK scale-up with incredible growth plans over the next 18 months. Our mission is to help people in the UK achieve financial stability and independence through innovative solutions. We’re an energetic, fun, and hard-working team, led by our visionary CEO, who fosters a collaborative and inclusive environment. With lots of growth ahead, it’s an exciting journey, and we want our staff to be a part of it.

Benefits:
• Competitive salaries
• Attractive remuneration package on offer including Meal allowance, Accommodation allowance, Transport etc
• One additional day off for your birthday
• Professional development opportunities
• Great work environment and culture
• Health insurance
• Breakout block for 3 hours per month for learning a new skill, catching up on life admin or taking some ‘me’ time.

Prerequisites:
• The candidate should either be a graduate or an undergraduate with pending results from any discipline.
• Has exceptional email communication skills and a meticulous eye for detail.
• Can empathise with customers and craft responses tailored to their specific concerns.
• Thrives in a role where they can support both customers and team goals, using their skills to influence positive outcomes.
• Is proactive with a passion for customer service and always looking for ways to improve the customer experience.
• Enjoys working in a team environment, supporting colleagues, and contributing to a culture of success and mutual respect.
• Excellent command of English in written and spoken forms.

Areas of Responsibility:
• Customer Retention
• Email Communication
• Customer Engagement

Working Hours: 8:30am-5:30pm (Sri Lankan time)

Location: Colombo 7, Sri Lanka

How to Apply: If you meet the above criteria and are ready to take on this exciting role, please send your CV and complete the application questions, or send your CV and a document with your answers to jobs@the-bunch.co.uk

To apply for this job email your details to cv@ezjobs.online

Scroll to Top