209 MICHELIN BUSINESS SERVICES LANKA (PRIVATE) LIMITED
IT Systems Specialist – SAP – – – – – – – – – – – – Position Overview The SAP Basis Level 2 Specialist plays a critical role in supporting and enhancing the performance and security of SAP systems. This role is pivotal in managing SAP environments, including system configuration, database management, and compliance with relevant standards. The specialist will troubleshoot issues, mentor junior team members, and actively contribute to continuous improvements. Key Responsibilities Database Management: Oversee database operations related to SAP, troubleshoot issues, understand backup processes, and perform database restoration. Landscape Management: Assist L3 in system reconfiguration, support system refresh tasks, and initiate improvements in landscape management. Problem Management: Manage and resolve problems using the ServiceNow (SNOW) platform, from analysis to documentation of solutions. Release Management: Understand all processes related to release management, troubleshoot, and support transport management issues without the need for Level 3 (L3) involvement. Compliance: Own both internal and external audits, understand and implement compliance processes, support Level 1 (L1) in role creation, and manage Governance, Risk, and Compliance (GRC). Maintenance Tasks: Understand and support L1 in maintenance activities. Security: Analyze and implement SAP security measures, review application and database security to maintain compliance with standards. Support: Handle incidents, requests, and maintenance related to Basis, manage priority 1 and 2 incidents with L3 support, and maintain the Basis operations manual. External Candidate Profile: Bachelor Degree in Computer Science or any other related discipline 4 years of proficiency in SAP ABAP SAP PI products, database management (HANA), and comfortable working with Linux environments.. Experienced in performing database activities including provisioning, recovery, and upgrades. Skilled in data archiving according to guidelines and familiar with cloud services (AWS and Azure) used by the organization. Ability to tune performance in a Linux environment with Sybase and Hana databases, and proactively monitor system health to mitigate risks. Excellent interpersonal relationship and communication skills with English proficiency Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks. It also offers digital mobility support services and publishes travel guides, hotel and restaurant guides, maps and road atlases. Headquartered in Clermont-Ferrand, France, Michelin is present in more than 170 countries, has 111,200 employees and operates 67 production plants in 17 different countries. Michelin has a Technology Center in charge of research and development, with operations in Europe, North America and Asia. In short, whether you look at our mission, our products or our people, Michelin is a company that truly helps you to move forward… Visit our website to discover more about us www.michelin.com