HR Shared Services Executive US (Night Shift)

  • Full Time
  • Colombo


Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description
• Please indicate clearly how much recent experience you have of working US hours in your application. You MUST have recent experience of working night shifts/US hours. This role is working permanently night shifts.

The HR Shared Services Executive’s role is to ensure that HRSSC are delivering a strong employee experience to our US and Canada stakeholders and that our company values are embedded in everything we do. Fundamentally the HR Executive will process requests coming from IFS offices in the USA and Canada. This role is the first point of contact for HR queries related to employee life cycle events, onboarding to offboarding and everything in between. This role has some specific regular tasks but also has many ad hoc tasks.

Tasks include but are not limited to:
• Responsible for day to day HR administration for US & Canada from onboarding to offboarding ensuring all end to end processes are followed according to company processes, e.g. setting up new starters, administering leavers, organization and position changes in HCM (Thor (Cloud)).
• Support with the smooth on-boarding of new starters and off-boarding for leavers.
• Responding and acting upon tickets for US & Canada in Assyst (ticketing system) in line with agreed procedures sent from the country HR teams/Managers in a timely manner.
• Act as a first line support to all US & Canada employees regarding IFS Thor (Cloud) queries and provide a best in class customer experience by investigating and resolving errors quickly and efficiently.
• Responsible for quality in IFS Thor (Cloud), assisting the US & Canada HR teams in promptly correcting data inaccuracies e.g. incorrect reporting lines, amending holiday allowances, incorrect access levels as well as troubleshooting data in system.
• Jointly accountable for the day-to-day workload of the HR Shared Services team within the required SLA’s focusing on Americas.
• Maintaining and updating user guides and SOP’s (Standard Operating Procedures) to support consistent delivery of services at all times in relation to US & Canada HR processes.
• Contribute towards continuous improvement of process maps and HR operational processes.
• Cross train on all country specific processes and support as and when required.
• Must be available to work Sri Lankan public holidays on a rotating basis to ensure cover is always available for US stakeholders.

• Must have recently worked US hours and be happy to continue doing so. (this is permanent requirement of the role).
• Strong desire to continue to pursue and excel in a HR career.
• Ability to problem solve and work collaboratively with colleagues across the globe to solve issues.
• Experience of and confident with using HR software on a daily basis and confident using MS Office applications such as Word, Excel, Outlook, etc.
• A team player and strong collaborator, comfortable in peer reviewing effectively.
• Good working knowledge of MS Office (especially Word, Excel, and Outlook).
• Excellent communication skills in English, both oral and written.
• Evidence of self-motivation and a proactive approach.
• Great attention to detail with exceptional accuracy skills and must be well organised.
• Ability to multitask and rise to the challenge of large volumes of work during peak periods of HR activity and the ability to deal with conflicting priorities.
• Willing and able to work Sri Lankan public holidays on a rotation basis with the team.
• Experience of and confident with using a ticketing system
• Live our Values – agility, collaboration, trust.


University Degree (BBA) desirable, experience HR Operational Admin essential and/or HR Shared Services experience highly beneficial.

• Minimum 2-3 years’ experience working in a HR Shared Services or HR Operations role working in US hours.
• Please indicate clearly how much recent experience you have of working US hours in your application. You MUST have recent experience of working night shifts/US hours.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community

To apply for this job email your details to

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