DBI Hotels & Resorts
DBI Hotel Management is a hospitality solution provider offering full hotel management, sales representation, digital marketing, branding and revenue management services to hotels, venues, resorts and restaurants.
Backed by a team of 40-plus international industry experts, DBI Hotel Managements offers expert guidance, market analysis, development opportunities and a comprehensive list of management services to the hospitality industry. With the hard-won benefit of many years of experience across various international markets, our team is driven by its passion for hotels.
At DBI Ceylon Hotels in Sri Lanka, we believe in fostering a vibrant, collaborative, and inclusive work environment. We value innovation, professionalism, and a sense of fun in everything we do. If you are ready to unleash your potential and make an indelible mark in the world of hospitality, we invite you to explore these exciting positions and join our extraordinary team.
GUEST RELATIONS OFFICERS/ FRONT OFFICE EXECUTIVES
JOB DESCRIPTION:
• Greet and assist guests with a warm and welcoming attitude
• Handle check-ins, check-outs, and reservations efficiently
• Respond to inquiries via phone, email, and in person with professionalism
• Provide excellent customer service and resolve guest issues promptly
• Assist with administrative tasks, including data entry and filing
• Collaborate with other departments to ensure smooth operations
Requirements:
• Fluent in English
• Good computer skills
• Strong interpersonal abilities
• Positive “can-do” attitude
• Eagerness to learn and grow
• Ability to work flexible hours, including weekends and holidays
Perks and Benefits:
• Competitive salary
• Opportunities for growth and advancement
• Training and development programs
• Staff discounts on hotel amenities
• Friendly and supportive work environment
Interested candidates are invited to send their resume and a cover letter to hr@dbihotels.lk with the subject line “Front Office/GRO” or share your resume via Whatsapp at +94 76 817 7273