Customer Service Advisor

  • Full Time
  • Colombo

Association of International Certified Professional Accountants

About The Role

Responsible for researching, planning, and executing effective strategies and programs that will lead to enhanced retention, student success, and institutional effectiveness for students from populations and/or courses that would benefit from additional academic support.

You will
• Manages theprocess, including targeted interventions for students who have missed a key momentum point in a program-specific success marker course
• Engages in a high level of cross-departmental collaboration to define support pathways leveraging researched-based best practices
• Ensures holistic, unified supports across multiple, decentralized support services (program advising, success coaching, learning assistance and support)
• Defines and coordinates proactive support strategies for identified at-risk populations with a focus on equity aligned with the college’s strategic enrolment goals with a focus on equity
• Partners with faculty and staff to promote an understanding of available student success resources and services.
• Partners with other college departments to ensure an inclusive, cohesive, comprehensive approach to retention and success.
• Actively participates in the development and implementation of retention-focused initiatives aligned with the college’s strategic enrolment goals

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You’ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, and an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees’ welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world’s most accomplished accountants to stay relevant, meet today’s demands, and prepare for tomorrow’s challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .


We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

This role is not intended to be based and/or filled in NYC and therefore the salary is not published. If you are an NYC resident and wish to be considered for this opportunity, please reach out to the recruiter listed on the posting and they will be happy to provide you any further information.

Additional Information

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