Customer Experience Officer

  • Full Time
  • Kelaniya

Hayleys Advantis Limited

• JOB ACCOUNTABILITIES
• Conduct Market research to understand market/customer requirements, business opportunities and threats.
• Coordinate with lines and counterparts in planning most appropriate route after considering all relevant information
• Provide feedback received from customers through customer survey and one-to-one interviews.
• Strengthen relationship with customers by way of regular visits, entertainment as deemed appropriate to improve customer retention.
• Review own performance by evaluating visit plans, action plans, target reports etc.
• Provide/ share information to/with internal and external stakeholders (customers, principal) in an accurate, consistent and timely manner.
• Ensure a consistency of service quality by following standard operating processes/ procedures and driving organizations quality organizations quality improvement initiatives.
• Contribute to the continuous Improvement process throughout the organization by introducing changes.
• Perform additional duties commensurate with the current role, as and when requested by the management.
• MINIMUM KNOWLEDGE/ EXPERIENCE / TRAINING / QUALIFICATIONS REQUIRED FOR POSITION

To apply for this job email your details to cv@ezjobs.online

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