Standard Chartered
The Role Responsibilities
To acquire New to Bank (NTB) clients on Business Banking Proposition. Ensure New Sales Revenue (NSR) is achieved against the set monthly Score Card Targets, whilst maximise cross sell of retail banking products on all NTB Clients on boarded under business banking proposition. Offer superlative customer experience and maintain operational control and continuous improvement in sales efficiency.
Strategy
• Onboard NTB clients under BB proposition while maintaining the minimum revenue thresholds.
• Ensure all NTB client enrolments to the straight to bank digital platform. To execute sales and marketing strategies for Business Banking. To cross sell multiple retail banking products at the time of on-boarding NTB BB clients to increase revenue and sustainable client relationship. Engage via on-site promotions/road shows, or via lead deposits provided by the segments. Effectively breakthrough into high profile SME /MM entities to ensure the right customer profile is tapped.
Business
• Connect with client, understand their financial requirement, and provide solution (Need based selling).
• Offer superior service to all customers and potential customers of the bank.
• Achieve assigned Balanced Score Card targets whilst offering an excellent customer service.
• Initiate discussion to cross-sell (Mortgages, Wealth & Insurance products)
• Look at creative ways of canvassing to capture opportunity working together with Head of Client Acquisition BB and Products Manager BB
• Suggest recommendations to management on creative ways of engaging with potential clients to develop more effective channels of sourcing BB clients.
• Ensure all Business and Marketing initiatives are effectively introduced and carried out.
• Ensure a seamless handover of the acquired Clients to deepening relationship Managers.
• Effective complain management and resolving system.
Processes
• Conduct proper customer due diligence and ensure miss-selling doesn’t take place.
• Knowledge of the Group Policy, Standards, Local Regulations and Legislation of the prevention of money laundering
People & Talent
• Experience in a target driven marketing role, including demonstrated success.
• Corporate engagement, communication and presentation skills.
• Negotiation and objection handling skills.
• Excellent business acumen in business risk assessment.
• Prior exposure in the financial services industry would be an advantage (Retail client service knowledge).
• Proven experience in Sales Business Planning.
• Good communication and negotiation skills with the ability to influence outcomes.
• Excellent Inter-personal skills, which encourages and promotes enthusiasm and team spirit.
Risk Management
• To comply with all applicable money laundering prevention/KYC/CDD procedures as per group, local regulator and report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
Governance
• Conduct thorough and proper CDD (Conduct fulfilment) and background check for all NTB clients.
• Ensure strict compliance to all internal guidelines issued at both group and country level pertaining to HR, L&C, Finance, Credit and Operational Risk, SQ, Training and certification.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• SME team, WRB team, SME CET, CMS, Trade team, CFCC
Other Responsibilities
• Embed Here for good and Group’s brand and values in Sri Lanka CPBB business banking unit. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
Our Ideal Candidate
• Professional qualification / experience related to the fields of sales, marketing or banking.
• Experience in a target driven marketing role, including demonstrated success.
• Corporate engagement, communication and presentation skills.
• Negotiation and objection handling skills.
• Excellent business acumen in business risk assessment.
• Prior exposure in the financial services industry would be an advantage (Retail client service knowledge).
• Proven experience in Sales Business Planning.
• Good communication and negotiation skills with the ability to influence outcomes.
• Excellent Inter-personal skills, which encourages and promotes enthusiasm and team spirit.
Role Specific Technical Competencies
• Knowledge of the Group Policy, Standards, Local Regulations and Legislation of the prevention of money laundering.
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers