Assistant – System Operations Desk ( IT )

  • Full Time
  • Kelaniya

Cargills Ceylon

At Cargills, we are not just a Company; we are a cornerstone of Sri Lanka’s vibrant economy. With a heritage spanning over 180 years, we have continuously evolved to become a leading force in multiple industries, including Retail, FMCG, Restaurants, Financial Services, Agribusiness, Cinemas, Hospitality, and Real Estate. Built on a strong foundation of values and ethics, we have spread our reach across Sri Lanka, with investments and operations that touch the lives of millions of consumers, farmers, and entrepreneurs on a daily basis. We are committed to leveraging technology to enhance operational excellence, create sustainable markets, and foster employment opportunities, all whilst actively engaging in initiatives that uplift communities and protect the environment to build a brighter future for all.

Job Role:
• Assist users with inquiries and requests related to sales and operations systems, including new distributor creation, customer assignments, stock uploads, and more.
• Utilize system tools to process user requests accurately and efficiently, ensuring data integrity and compliance with company policies.
• Troubleshoot basic system issues and escalate complex problems to senior support personnel, providing detailed information for effective resolution.
• Maintain clear and accurate records of user interactions and actions taken, ensuring documentation is up to date-and easily accessible.
• Provide professional and friendly customer service to internal users, demonstrating patience and understanding in all interactions.
• Assist in the management of system data, including updating records, creating new entries, and ensuring data consistency across platforms.
• Collaborate with team members to identify process improvements and implement best practices for system operations.
• Manage daily milk collection records, update farmer records, and handle product information.
• Perform rate calculations, create new products, and assign SKUs.
• Generate QR codes, add new vehicles, and manage asset data.
• Any other tasks/projects as requested by the Management.

Candidate Requirements:
• Passionate about Sri Lanka; you’re committed to making a positive impact for our Country and its people.
• Higher national diploma in Information Technology/ related subject or an undergraduate in related area.
• Successfully completed GCE OLs & ALs. ( School leavers can apply )
• Good IT literacy skills in MS Office packages.
• Good communication skills ( English & Sinhala )
• Eagerness to learn and adapt to new technologies and processes.
• Should be able to work in person from our office located in Kelaniya from Monday to Friday – Full Time.
• Embody our Values: Customer Centric, Accountable, Respect, Green, Innovative, Love, Lead & Serve the Nation

To apply for this job email your details to

Scroll to Top