Uconnect
Job description
Leading Tele Communication Company is looking for Assistant Manager – Digital Customer Service
Responsibilities
• Analyze customer data with MS Excel, SQL, Power BI to identify trends and improvement opportunities.
• Implement automation strategies to enhance digital customer service and streamline operations.
• Support seamless technology adoption and integration in digital transformation initiatives.
• Keep up with telecom trends and technologies to improve service quality and anticipate customer needs.
Qualifications
• Bachelor’s degree in Business Administration, IT, or a related field.
• Minimum of 5 years in customer service, with at least 2 years in a supervisory or management role in Telecommunication Industry.
• Prior experience with CRM, ERP, and other tools is mandatory.
• Advanced proficiency in MS Excel and the ability to write SQL queries.
• Strong understanding of the telecommunications industry is an added advantage.
• Proficiency in digitalization and technology adoption
To apply for this job email your details to cv@ezjobs.online