Customer Service Intern

Job description
Daraz is South Asia’s leading online shopping and selling platform present in Sri Lanka, Bangladesh, Pakistan, Myanmar & Nepal. We currently operate an eco system of over 115,000 sellers, serving 5 million plus consumers with more than 20 million listed products. In 2018, Daraz was acquired by Alibaba Group & we are proud to carry our part of the mission to ‘make it easy to do business any where’. We are leveraging Alibaba’s global leadership in technology, online commerce, mobile payment & logistics to drive growth in our markets. Together with Alibaba, we are ready to empower entrepreneurs in the region & fulfil our promise to offer our customers the best selection of trusted products with a high level of convenience. Our Organization is characterized by smart talent with lots of energy & innovation. We have a culture which is extremely performance.

Job Responsibilities
• Act as the primary point of contact for customers experiencing issues, providing timely updates and clear communication throughout the resolution process.
• Monitor and analyze customer/seller feedback and operational data to identify recurring issues and potential areas of concern.
• Work closely with cross-functional teams (customer service, operations, product development, etc.) to facilitate timely resolution of issues.
• Maintain comprehensive records of issues, actions taken, and outcomes to ensure transparency and facilitate future analysis.

Candidate Requirements
• Ability to analyze and resolve complex issues effectively.
• Proficient in conveying information clearly and efficiently, both verbally and in writing.
• Conversant in English/Sinhala & Tamil.
• Ability to manage multiple tasks, prioritize effectively, and maintain focus under pressure.
• Capable of mediating disputes and fostering a positive, constructive environment.
• Competence in relevant software, tools, and systems pertinent to the role.
• Flexible in adjusting to changing demands, environments, and challenges.