Ticketing Executive

Job description

Responsibilities:

Airline Ticketing:

Execute all airline ticketing requirements efficiently.

Handle air ticket issuance, re-issuance, revalidation, and EMDs accurately.

GDS Management:

Check and update GDS queues regularly.

Handle schedule changes and adjustments promptly.

Client Interaction:

Collaborate with clients to understand their needs and provide advice on suitable fares and guidelines.

Maintain effective communication to ensure client satisfaction.

Refunds and Complaints:

Process refunds with vendors and airlines according to established procedures.

Address travel-related problems, complaints, and refunds professionally.

Customer Assistance:

Assist customers with post-sales travel requirements and inquiries.

Provide timely and helpful solutions to customer queries.

Administrative Tasks:

Ability to work with Microsoft Word, Excel, Google sheets and PowerPoint for documentation and reporting.

Generate and compile reports as requested by management.

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Qualifications:

Experience and Skills:

Minimum 2 years of proven experience in airline ticketing.

Proficiency in reservation systems, specifically Sabre and Amadeus.

Understanding of ticketing rules and industry regulations.

Language and Communication:

Fluent in English and Sinhala, with excellent communication skills.

Ability to interact, communicate, and negotiate effectively with diverse stakeholders.

Industry Knowledge:

Sound knowledge of domestic and international travel trends and regulations.

IATA Foundation or similar certifications.

Location and Availability:

Reside in Colombo or its suburbs for easy accessibility to work.

Able to work on a roster basis to ensure comprehensive coverage