Telesales Specialist

Job description

Key Responsibilities:
• Develop and execute field sales strategies to achieve sales targets and expand the customer base.
• Identify potential markets and develop strategies to penetrate them.
• Analyze market trends, competitor activities, and customer feedback to optimize sales efforts.
• Lead, mentor, and manage a team of field sales representatives.
• Set performance goals for the team and provide regular feedback to ensure high levels of motivation and efficiency.
• Conduct regular team meetings to review progress and address challenges.
• Identify and onboard new clients while maintaining strong relationships with existing ones.
• Understand customer needs and offer tailored courier solutions to meet those needs.
• Resolve client concerns promptly and effectively to ensure satisfaction and retention.
• Meet or exceed sales and revenue targets set by the company.
• Work closely with the operations team to ensure seamless service delivery to clients.
• Prepare regular sales reports, including forecasts and performance metrics, for senior management.
• Ensure all sales activities comply with company policies and industry regulations.

Key Qualifications:
• Education: Bachelor’s degree in Business Administration, Marketing, or a related field. MBA is a plus.
• Minimum of 5 years of experience in field sales, preferably in the courier, logistics, or transportation industry.
• Proven track record of achieving or exceeding sales targets
• Strong leadership and team management abilities.
• Excellent communication, negotiation, and presentation skills.
• Analytical skills to assess market trends and sales data.