Technical Support Intern (Customer Support)

Job description

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™

Starting on June 2nd, 2025 this internship is an exciting opportunity for individuals looking to gain hands-on experience in a fast-paced SaaS environment. As a Technical Support Intern, you will work closely with our experienced support specialists to assist customers in using Cin7 products efficiently. This role is designed to help you develop your problem-solving, communication, and technical skills while gaining real-world exposure to customer support operations.

Please note, to be considered you must be available from June 2.

What You’ll Do
• Assist customers by responding to support tickets and live chat inquiries under the guidance of our support team.
• Troubleshoot and analyze issues to identify solutions, learning how to provide world-class customer support.
• Gain experience in inventory management, eCommerce integrations, and SaaS-based support solutions.
• Participate in proactive customer outreach, including scheduling Zoom calls to assist with customer concerns.
• Collaborate with internal teams to understand best practices in handling customer queries, system navigation, and troubleshooting.
• Contribute to documentation and knowledge base improvements by identifying common issues and solutions.

What You’ll Bring
• Currently pursuing or recently completed a degree in Business, Commerce, Accounting, IT, or a related field.
• Strong problem-solving skills and an eagerness to learn in a dynamic environment.
• Excellent written and verbal communication skills.
• A customer-first mindset with a passion for technology and software solutions.
• Ability to manage time effectively and work in a fast-paced team environment.

Values & Behaviors Expected
• At Cin7, we uphold a culture of excellence, collaboration, and continuous learning. As an intern, you will be encouraged to:
• Contribute to and uphold company values, recognizing and fostering alignment within the team.
• Encourage collaboration, supporting others and working together to optimize team performance.
• Take initiative in learning, seeking guidance while also sharing your own insights.
• Communicate effectively, engaging with teammates and leadership to share ideas and drive meaningful discussions.
• Strive for continuous improvement, whether in customer interactions, problem-solving, or internal processes.

Why Join Us?
• Gain real-world experience in SaaS customer support and technical troubleshooting.
• Work with a supportive and dynamic team that values innovation and continuous improvement.
• Receive mentorship and training from experienced customer support professionals.
• Opportunity to contribute to meaningful projects and leave a lasting impact.

Project & Learning Outcome

As an intern, you will have the unique opportunity to bring fresh eyes to our processes. Throughout your internship, we encourage you to capture insights, recommendations, and ideas on how we can improve both the customer and employee experience.

At the end of your internship, you will present an improvement idea based on your observations and learnings. This project will not only help shape future support strategies at Cin7 but will also give you the chance to showcase your growth and impact.

If you’re passionate about technology, problem-solving, and customer experience, we’d love to have you on board as a Technical Support Intern at Cin7!

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we’re growing exponentially. We’re looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.