Technical Delivery Engineer (Application Support)

Job description

BoardPAC is the leading provider of Digital Board Meeting Automation Solution, recognized for driving simple, secure, sustainable and experiential communications for Board and Executive members. BoardPAC serves a host of Forbes Global 2000 companies across the world, with over 50,000 users across 40 countries. With its 09 Global Offices, BoardPAC is a globally award-winning company which is recognized as Asia’s best place to work by the global ranking entity Great Places to Work.

JOB DESCRIPTION
• Providing technical support for the IIS related hosting, IIS API hosting & connected issues, and MS SQL server support (if you don’t have the experience with the IIS & MSQL please refrain from applying to this)
• Deployment of software in the client environment and onsite visit if required
• Able to make visit overseas or local customer locations
• Able to work 24*7
• Automate the deployment with Azure Devops tool
• Application VAPT configurations and application hardening
• Maintaining a high degree of customer service for all support queries.
• Taking ownership of user problems and being proactive when dealing with user issues.
• Deployment of service releases, patches, requests, and customizations (Onsite or Remote)
• Problem determination, workaround resolution, root cause analysis, major incident
• management
• Providing a high level of service to our customers and adhering to our strict SLAs for
• response and restoration times
• Flexibility – responsibilities may require occasional evening and weekend work
• Answering the support queries / Technical requests via phone/remotely and email.
• Taking ownership of user problems and being proactive when dealing with user issues.

SKILLS FOR THE JOB
• IIS and MS SQL server working experience is mandatory
• Practical experience of Windows Server, SQL Server, IIS and networking
• Azure DevOps and automation
• Very in-depth knowledge to troubleshoot the IIS related issues.
• IIS and .Net related hardening
• Excellent customer service skills
• Proper knowledge of Mobile OS (IOS, Android etc..)
• IT Security and Network knowledge troubleshoot the issues.
• Familiar with the VAPT/Pentest assessment for the application for the IIS hosting
• Configure DNS and SSL certificate
• Basic scripting knowledge for the SQL and others and SQL Cluster, Logshipping.
• Understand the network issues and concepts {Ports,NAT,port forwarding etc…}
• Minimum 1-2 Years of relevant experiences preferred