Senior Operations Engineer

Job description
Senior Operations Engineer

About Velaris

We’re Velaris, a UK-based tech scaleup revolutionizing Customer Success for B2B tech companies. Our SaaS platform, powered by advanced data analytics and productivity tools, helps you understand customer health, boost product adoption, cut churn, and uncover new revenue opportunities.

Velaris is growing fast!

We are currently on the lookout for a Senior Operations Engineer to join our team. If you enjoy problem-solving, are always curious, and aren’t afraid to push the boundaries of what’s possible, we want to hear from you. Come join us so that we can influence how businesses make their consumers successful.

What you will be doing?
• Providing reactive support through troubleshooting of technical issues, unblocking users and detecting root cause(s) based on SLAs.
• Identifying and resolving complex application, network, platform and cloud-based connectivity issues.
• Ensuring that systems are fully operational, and any loss of service is restored within SLAs.
• Engaging and coordinating with end-users, other stakeholders such as engineering and third parties during the issue resolution process.
• Supporting upgrades and new deployments of the applications.
• Monitoring and proactively managing application issues.
• Working on a roster covering 24/5 support to our end-users.

What do you need to have to apply for this position?
• A Bachelor’s Degree in Information Technology or equivalent.
• 2-4 years of experience in a technical support/systems administration, will be a key advantage.
• Excellent communication skills.
• Knowledge and experience on the Windows server/UNIX platforms.
• Sound network troubleshooting knowledge, including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing.
• Knowledge in AWS or similar cloud platforms.
• Knowledge of SQL; the ability to write and execute queries and understand databases.
• Knowledge in Shell or Python scripting will be an added advantage.
• A dynamic personality with a good balance of technical abilities and communication skills who can handle pressure situations.

Why should you join Velaris?
• Best work Culture on the Island (We mean it!)
• Salary above market rate
• Work from anywhere
• Health/Life Insurance
• Day off on Birthday
• Accommodation
• Be a part of an International Team
• Monthly team events so we can have fun!

What you’ll find while working at Velaris – the Velarian DNA
• Be bold and own it – Ideas inspire us but action is what defines us. When we see a problem, we move to solve it. We collaborate, communicate, and are accountable for what we do individually, as well as a team.
• Never settle – We know there’s always a better way. We ask why, we challenge our ideas, and we’re not afraid to experiment because we believe there’s always an opportunity to do better.
• Good vibes – We are naturally positive, we don’t take ourselves too seriously and enjoy a good laugh, even at our expense. We don’t complain about challenges, we look for solutions! Good vibes are the best medicine for tough times.
• Practice Karuna – We are empathetic but we don’t stop there. We go beyond to help out our colleagues, customers, and stakeholders.
• We are better together-Above all we are a team. We strive to create an environment that is encouraging, motivational, and supportive.