Senior Investor Services Administrator

Job description
Artex is one of the world’s fastest growing and most diverse insurance managers. With more than 500 employees in 16 worldwide locations, our employees work together to conceive, design and manage alternative risk transfer solutions that help our clients manage today’s challenges and tomorrow’s opportunities.

Artex is a wholly-owned subsidiary of Arthur J. Gallagher, one of the world’s largest insurance brokerage and risk management companies. Gallagher employs more than 48,000 people worldwide across 60 different countries, with a global network that can offer client service capabilities in more than 130 countries.

Artex Services Pvt Ltd provides middle office services such as Accounting, Banking & Treasury, Compliance, Underwriting, IT etc. to the Artex offices across the world.

We are seeking a motivated and dynamic individual for the position of “Senior Investor Services Administrator” in our Sri Lanka office. The successful applicant will report administratively to Account Manager Investor Services. Will be responsible for establishing relationships with clients, will collaborate with other team members to achieve goals, constantly seek improvement and deliver exceptional customer service.

Essential Duties and Responsibilities:
• Assist with the delivery of a full range of investor services to assigned fund clients
• Ensure timely and accurate processing of subscriptions, redemptions, and transfers
• Review offering documents and service agreements for funds, mutual funds, unit trusts, & partnerships
• Manage client compliance with relevant AML/ATF and FATCA & CRS regulations
• Process the creation and reporting of side pockets for ILS fund structures
• Continually evaluate the efficiency and effectiveness of operational policies, procedures, and controls to ensure timelines are met and errors and operational risk are minimized
• Work closely with management to develop new tools to service new client requirements
• Perform transfer agency functions if required including but not limited to processing subscriptions, redemptions, share transfers and generating client ad-hoc reporting
• Assist with ad-hoc projects, as required

Required skills and experience:
• A University degree in Business preferably majoring in Accountancy, Business or another financial related program
• 3 years’ experience in the area of Investor/Client services with another Fund Administration Company or similar service-based organization
• Strong understanding of FATCA & CRS regulations
• Excellent computer and business application skills include proficiency with Microsoft Office and strong user of Excel and Word
• Experience in a client facing role with excellent written and verbal communication skills and problem-solving ability
• Ability to meet tight deadlines and must be prepared to work hours that match EST or AST zones, extended hours and public holidays as required

The candidates who apply for the position should expect a long term career with the Company. The selected candidate should be able to join the company within one month and working hours would match EST or AST zones which is 4.00pm to 1.00am along with the ability to work outside of those hours if required, with ability to work outside of those hours as required.

If you are interested in this role, please send in your resume with details of two non-related referees and your contact telephone numbers to the email address aslcareers@artexrisk.com with the su