Senior Associate – Admin & Reporting (UK Calendar – SL Shift)

Job description
H Connect International is a leading BPO company offering outsourcing services to clients based in the US, UK, and Australia. We are a subsidiary of the Hirdaramani Group, a billion-dollar conglomerate with a 125-year legacy. We are looking for a Senior Associate – Admin & reporting.

This position involves leveraging Excel, Power BI, and multiple systems to generate and deliver accurate reports, ensuring client satisfaction. Perform data analysis, implementing automation, maintain proactive communication, and collaborate closely to streamline processes and drive business improvements.

The Job:
• Leverage multiple systems to extract and compile comprehensive reports.
• Ensure timely and accurate delivery that aligns with client requirements.
• Primarily utilize Excel and Power BI.
• Possess a deep understanding of the interconnectedness between payroll, administration, operations, compliance, and finance.
• Effectively present and comprehend information.
• Promptly address and resolve client inquiries via email.
• Provide clear and concise responses to ensure satisfaction and understanding.
• Conduct thorough quality checks on reports and outputs.
• Review and validate data accuracy.
• Identify and implement automation solutions.
• Streamline repetitive tasks and reporting processes.
• Perform ad-hoc data analysis to address specific client requests or emerging business needs.
• Utilize Power BI and Excel to generate customized reports and insights.
• Maintain proactive and clear communication with clients.
• Collaborate closely with clients and internal teams.
• Gather requirements, provide support, and share insights and recommendations.
• Tactfully manage interactions to drive business improvements.

Requirements:
• Bachelor’s degree in business administration or related field
• 2-3 years of experience in financial reporting, data analysis, or client support
• Advanced proficiency in Excel, including data manipulation, analysis, and visualization
• Strong understanding of business processes, particularly related to payroll, administration, operations, compliance, and finance
• Excellent written and verbal communication skills for interacting with clients and internal teams
• Experience in a BPO environment and familiarity of Power BI or other data visualization tools (preferred)
• Proven ability to work independently and as part of a team
• Strong attention to detail and accuracy
• Ability to prioritize tasks and meet deadlines