Senior Assistant-Trade Services

Job description
The candidate in this position will be responsible for overseeing the following job responsibilities in our Trade Team.

Responsibilities
• Provide superior customer service to both internal and external customers according to operational procedures & regulatory guidelines including screening of the transactions for Compliance & AML.
• Handling correspondence & inquiries from internal & external customers and giving resolutions to them within the accepted timelines
• Provide inputs to the superiors/ RM in order to enhance facility utilization and ensure incremental business growth
• Promote Trade digital platforms to clients assist them to operate same along with the assistance of Cash management unit
• Visit customers with Relationship Managers and seek feedback on service levels to improve business opportunities
• Achieve good or above ratings from internal and external customer satisfaction surveys

Job Skills
• Good interpersonal skills and communication skills
• Good Computer literacy
• Negotiation skills,
• Knowledge on MS the office package
• Written and verbal communication skills
• Positive & Go-get attitude

Qualifications
• Minimum of 4 years’ experience in Banking (Preferably with Trade Exposure)
• Prior experience in Servicing clients and knowledge on Trade products could be an advantage

Or
• Minimum of 3 years’ experience in Banking
• A part qualification in Banking (Completion of four subjects at CBF Level) Or CIM/CIMA (Completion of 1st Stage) or completion of 1 year of a 3-year Degree Program
• Prior experience in Servicing clients and knowledge on Trade products could be an advantage
• Being a member of Trade Finance Association of Bankers will be an added advantage