Sea Logistics Customer Care Specialist

Job description

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. Your Role
You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. Your Responsibilities
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
• Educational background : Open to Diploma holders or higher.
• Minimum of 3-5 years of relevant experience in freight forwarding.
• Strong customer service skills.
• Excellent verbal and written communication skills.
• Familiarity with logistics software and systems.
• Ability to manage multiple tasks and prioritize effectively.
Good Reasons to Join
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.