Sales Administration Manager

Job description
Job Title: Sales Administration Manager

Location: Kelaniya

Job Type: Full-Time

Reports To: Head of Sales

Company Description

MAKING SRI LANKA SELF- SUFFICIENT IN DAIRY

Pelwatte Dairy Industries Limited is a leading dairy company in Sri Lanka, committed to producing high-quality dairy products using 100% locally sourced milk. Established in 2006, Pelwatte Dairy has grown to become a trusted household name in the industry, known for its innovation, quality, and sustainable practices. Pelwatte Dairy is dedicated to supporting local farmers and contributing to the growth of Sri Lanka’s agricultural sector. Pelwatte Dairy is striving to enrich the lives of its consumers and the community

Job Summary:

The Sales Administration Manager at Pelwatte Dairy is responsible for managing the administrative functions of the sales department. This role involves overseeing sales support activities, ensuring efficient sales operations, and providing administrative support to the sales team to achieve business objectives.

Key Responsibilities:
• Sales Support: Provide administrative support to the sales team, including preparing sales reports, managing schedules, and coordinating meetings.
• Order Processing: Oversee the order processing system to ensure timely and accurate order fulfillment.
• Customer Service: Handle customer inquiries and resolve issues related to sales orders and deliveries.
• Data Management: Maintain and update sales databases and Sales Force Automation systems.
• Sales Reporting: Generate and analyze sales reports to provide insights and recommendations to senior management.
• Inventory Management: Coordinate with the inventory team to ensure product availability and manage stock levels.
• Process Improvement: Identify and implement process improvements to enhance sales operations efficiency.
• Compliance: Ensure compliance with company policies and industry regulations.

Qualifications:
• Education: Bachelor’s degree in business administration, Sales, or a related field.
• Experience: Proven experience in sales administration or sales support within the food and beverage industry.

Skills and Competencies:
• Administrative Skills: Strong administrative and clerical skills to manage sales operations effectively.
• Customer Focus: Commitment to providing excellent customer service and support.
• Analytical Skills: Ability to analyze sales data and identify trends.
• Problem-Solving: Strong problem-solving skills to address administrative challenges.
• Team Collaboration: Ability to work collaboratively with the sales team and other departments.
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.
• Communication Skills: Strong verbal and written communication skills to interact with the sales team, customers, and other departments.
• Customer Service: Commitment to providing excellent customer service and resolving issues efficiently.
• Analytical Skills: Ability to analyse sales data, generate reports, and provide actionable insights.
• Attention to Detail: Ensuring accuracy in order processing, data management, and reporting.
• Technical Proficiency: Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
• Problem-Solving: Strong problem-solving skills to address administrative challenges and improve processes.
• Team Collaboration: Ability to work collaboratively with the sales team and other departments to achieve business objectives.
• Adaptability: Flexibility to adapt to changing market conditions and business needs.
• Time Management: Efficiently managing time to meet deadlines and support the sales team effectively.
• Ability to analyse data and generate reports.
• Other Requirements: Ability to work in a fast-paced environment and manage multiple priorities.