Reservations Executive

Job description
About Us:

Eco Wild Glamping Pvt. Ltd. is a premier eco-friendly glamping company dedicated to providing unique and sustainable outdoor experiences. Nestled in nature, our luxurious tents and eco-lodges offer guests an unparalleled blend of comfort and adventure. We are committed to environmental stewardship and providing exceptional service to our guests.

Job Description:

Eco Wild Glamping Pvt. Ltd. seeks a dynamic and enthusiastic Reservation Executive to join our team. The ideal candidate will have a passion for hospitality, a keen eye for detail, and excellent communication skills. As a Reservation Executive, you will be responsible for managing all aspects of the reservation process, ensuring a seamless and enjoyable experience for our guests from the moment they inquire to the moment they arrive.

Key Responsibilities:
• Handle incoming reservation inquiries via phone, email, and online booking platforms.
• Provide detailed information about our glamping accommodations, services, and amenities.
• Process reservations, modifications, and cancellations efficiently and accurately.
• Maintain up-to-date records of bookings and availability.
• Coordinate with the front desk and housekeeping teams to ensure smooth guest check-ins and check-outs.
• Address guest concerns and special requests promptly and professionally.
• Assist in managing group bookings and special events.
• Generate reservation reports and analyze booking trends.
• Participate in marketing and promotional activities to boost occupancy rates.
• Ensure compliance with company policies and procedures.

Qualifications:
• A bachelor’s degree or Higher Diploma in Hospitality Management, Business Administration, or a related field will be an added advantage.
• Previous experience in reservations, front office, or customer service in the hospitality industry.
• Proficient in using reservation management systems and software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to providing outstanding guest service.
• Ability to work flexible hours, including weekends and holidays.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A vibrant and supportive work environment.
• The chance to be part of a company that values sustainability and eco-friendly practices.