Manager, Database Administration

Position Summary

The Manager, Database Administration is responsible for establishing the education platform for all programs and standard operational procedures across the Resorts Marketing business units. The Manager is also responsible for the maintenance, integrity and also the security of the membership database, technical, system and various administrative tasks related to the Resorts Marketing department.

Primary Responsibilities
• Creates a learning and development platform for Resorts Marketing to include all training, education and developmental programs related to systems.
• Produces and updates the annual training calendar for Resorts Marketing related to systems.
• Provides leadership for the Assistant Manager and provide guidance to the others Resorts Marketing personnel to ensure each subunit has the required skills to meet their responsibilities.
• Maintains and prepares the Departmental Operational Manual and SOP of Resorts Marketing.
• Establishes the operational procedures for database administration to ensure the membership database is well maintained and accurate.
• Responsible for supporting the operation team on administrative tasks and system maintenance requests including:
• Points Adjustment Higher Amount
• Maintain of Sales coding
• Resorts Marketing Users access configuration
• Resorts Marketing comp access level
• Comp matrix configuration
• Report generation of the data that need by their Business
• System configuration & maintenance of Resorts Marketing Systems and Database
• All new system will test and execute well before go-live to the Operations.

Qualifications

Experience
• Minimum 5 years’ experience in a Managerial role within System and Admin gaming industry.
• Knowledge in membership program
• Have background in casino system (in term of system and promotion configuration)

Education

Degree holder or higher

Skills / Competencies
• Ability to manage self and time to achieve multiple outcomes, including the ability to balance competing demands in order to meet business objectives
• Strong leadership skills to encourage people to work as a team and approachable
• Strong problem-solving capability
• Ability to communicate effectively with customers and staff at all levels and from diverse backgrounds
• Comprehensive planning and communication skills
• Committed to self-development and the development of staff
• Attention to detail
• Fluent in spoken & written English, knowledge of spoken or written other language is advantageous
• Proficient in PC knowledge (MS Office)
• Knowledge and understanding of games’ rules and relevant gaming regulations is advantageous
• Knowledge in gaming system