AIA Insurance Lanka Limited
Job description
# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Junior Executive – Call Centre
# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :
【~】✪ A sound educational background with good A/L results.
【~】✪ Minimum 1 year experience in call center, preferably in Insurance.
【~】✪ Excellent communication skills in both English and Sinhala Languages.
【~】✪ Strong relationship management skills.
【~】✪ Hardworking abilities with working ability under pressure.
# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :
【~】✪ Answer inbound calls and provide accurate information to customers.
【~】✪ Ensure to attend customer call backs /complaints/ negative feedbacks/ requests within the service standards.
【~】✪ Collect new and update existing contact information in the system after validating with the customer.
【~】✪ Forward customer requests to relevant departments when necessary and follow up until it is completed.
# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :
【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.