Snaphunt
Job description
The Offer
• Join a market leader within IT Services
• Flexible working options
Ideal Candidate
You will be responsible for :
• Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
• Ensuring all standards and procedures are followed and maintained.
• Answering queries and resolving issue relating to usage of standard applications and IT services.
• Providing monthly help desk reports.
The Profile
• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 2 years experience, ideally within a Customer Service or Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of Laptop, Desktop, OS instalaltion and MS office
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder
• You possess strong analytical skills and are comfortable dealing with numerical data
The Employer
Our client is one of the Growing start up IT service consultant and service providers that aim to customize solution according to your problem. Our client’s prime focus is quality deliverance whether our interaction is of short term or long term.