Global Sales Support Manager

Job description

Company Overview:

A leading provider of SaaS ERP, Safety, and Logistics solutions designed to streamline and enhance business operations. As we are in our startup phase, we’re seeking dynamic individuals to join our team and thrive in a fast-paced technology environment. Our mission is to empower businesses with cutting-edge technology and exceptional service to help them achieve their enterprise goals.

Position Overview:

We are looking for a Global Sales Support Manager to oversee and optimize our sales support operations across global sales teams. This strategic role requires a highly organized and communicative leader who can enhance the efficiency of sales processes and collaborate with cross-functional teams to achieve global sales objectives.

Key Responsibilities:
• Lead & Develop Staff: Manage and guide teams in key areas such as Lead Generation, Tenders, and Pre-Sales.
• Sales Operations Optimization: Refine and implement sales processes to maximize efficiency across global regions.
• Sales Team Support: Lead the global sales team in contract management, quote generation, pricing, proposal creation, and more.
• Global Coordination & Collaboration: Foster alignment and consistency of sales support across regions, ensuring that global goals are met.
• Training & Development: Oversee the development and delivery of training programs for new and existing sales support staff.
• Customer Data Management: Ensure CRM systems maintain accurate customer data and sales pipeline records.
• Technology & Tools Management: Manage sales tools and CRM systems to maximize efficiency for global teams.
• Continuous Improvement: Identify and implement process improvements, leveraging industry trends and innovations.

Qualifications:
• Bachelor’s degree in Business, Sales, or related field.
• 7+ years of experience in sales operations or sales support roles, with expertise in atleast 3 years of SaaS ERP managing global sales processes.
• Strong knowledge of CRM systems (Salesforce, etc.), sales processes, and analytics tools.
• Excellent communication, organizational, and problem-solving skills.
• Experience in a global or multi-regional sales environment is a plus.
• Proficient in Microsoft Office Suite and other business tools.