Front Office / Guest Relation Manager

Job description

Job Title: Front Office/Guest Relations Manager

Location: Katunayake

About Us:

Spicepeek Hotel is a premier Boutique located in Katunayake Airport. We pride ourselves on providing exceptional service and creating memorable experiences for our guests. Our dedicated team is looking for an experienced and dynamic Front Office Manager to join us.

Position Overview:

The Front Office Manager is responsible for overseeing the front office operations, ensuring exceptional guest service, and managing the front desk team. The ideal candidate will be a proactive leader with excellent communication skills and a passion for hospitality.

Key Responsibilities:

– Manage the daily operations of the front office, including check-in/check-out procedures and guest inquiries.

– Supervise, train, and mentor front desk staff to maintain high service standards.

– Handle guest complaints and resolve issues efficiently.

– Guest pick up and drop off services

– Monitor and manage room inventory and rates, ensuring optimal occupancy and revenue.

– Develop and implement front office policies and procedures to enhance guest satisfaction.

– Collaborate with other departments to ensure seamless guest experiences.

– Prepare reports on front office performance, occupancy statistics, and guest feedback.

Requirements:

– Bachelor’s degree/Diploma in Hospitality Management or a related field preferred.

– Valid driving license

– Proven experience as a Front Office Manager or in a similar role within the hospitality industry.

– Strong leadership and team management skills.

– Excellent communication and interpersonal abilities.

– Proficient in booking management platforms and social medias

– Ability to work flexible hours

What We Offer

– Competitive salary and performance-based incentives.

– Opportunities for professional development and career advancement.

– A dynamic and supportive work environment.