Customer Success Executive

Job description
Customer Success Executive

What’s Better HR?

Better HR is the most-modern HR and Payroll software making HR’s lives easier by streamlining HR processes such as employee database, assets, attendance, leave, overtime and payroll. First established in 2019 under Singaporean laws, Better HR is being used by over 200 companies across Myanmar, Sri Lanka, Vietnam and in the Maldives have adopted Better HR to manage 20,000 + employees and process over 3M$ payslips on Better HR platform.

Why Better HR?

As Sri Lanka and Myanmar’s leading software company, Better HR can offer you excellent learning opportunities and an engaging working environment. You will be able to work with helpful and welcoming colleagues and challenge yourself to your potential. Grab your chance to work with fun, energetic colleagues and enjoy your working days at Better HR.

Job Description

• deal directly with customers either by telephone, electronically or face to face

• respond promptly to customer inquiries

• handle and resolve customer complaints

• obtain and evaluate all relevant information to handle product and service inquiries

• record details of inquiries, comments and complaints

• maintain customer databases

• communicate and coordinate with internal departments

• follow up on customer interactions

• provide feedback on the efficiency of the customer service process

Job Requirements

• knowledge of customer service principles and practices

• product knowledge

• interpersonal skills

• communication skills – verbal and written

• listening skills

• problem analysis and problem-solving

Office Location

• Bambalapitiya

Working days

• Monday to Friday

Working Hours

• 9am to 5pm