PAYable Pvt Ltd
Job description
Customer Service Manager
About Us
Payable (Pvt) Ltd is a leading financial technology company, dedicated to revolutionizing payment solutions in the digital era. Our innovative products empower businesses and consumers alike. As we continue to grow, we are seeking passionate and talented Customer Service Manager to join our dynamic team.
Functions / Responsibilities
• Responsible for designing and implementing improved processes and operational policies.
• Total involvement with training, communication and development of all Customer Service personnel.
• Analyze statistics and compile accurate reports.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customer issues and follow problems through to resolution.
• Apply best practices to areas of improvement, control resources and utilize assets to achieve qualitative and quantitative targets.
Requirements
• Bachelor’s degree or with equivalent combination of sound educational background and related industry experience.
• 2+ years of management experience in similar field (Call center, Customer Care) knowledge of performance evaluation and Customer Care metrics.
• Excellent Verbal and Written communication skills.
• Strong coaching and leadership skills & ability to work under pressurized environments.
• Working knowledge of customer service software, databases and tools & Awareness of industry’s latest technology trends and applications.
An attractive remuneration package with exceptional opportunities for career development awaits the right candidate.
To apply for this job email your details to cv@ezjobs.online