Customer Logistics Analyst

Job description

Job title: Customer Logistics Analyst

Department: Customer Logistics

Reports To: CLA Manager

Location: Sri Lanka

About the company:

A leading consumer packaged goods company that creates, develops, and manufactures fashion-driven products for the mass, mid-tier, craft and specialty markets. Product lines include: Kids Arts and Craft Components, Adult Jewelry Making, Apparel Crafts, Tween Activity Kits, Creativity Toys, Fashion Stationery, Back-to-School Supplies, Pet Accessories, Novelty Programs, Celebration and Party Supplies.

We are counting on you to:

Manage the day-to-day activities associated with managing customer orders, including:
• Understand normal customer demand flow, including replenishment, promotions, line resets, etc. that will impact demand requirements. Work with cross functional teams to streamline what is necessary to ensure customer demands are met.
• For EDI customers, review inbound orders for accuracy and completeness. Research any inconsistency between customer PO and Apprise data and determine corrective action.
• For non-EDI customers, review customer purchase orders and enter them into the system accurately and completely. Research any inconsistency between customer PO and Apprise data and determine corrective action.
• Work with the sales team and account representatives to modify current orders to reflect shippable products.

What We’re Looking For:
• Previous experience with major retailers.
• Knowledge of major retailer’s websites/systems a must.
• Working knowledge of ERP systems.
• Excellent verbal and written communication / interpersonal and organizational skills.
• Strong work ethic and sense of urgency/detail and goal-oriented / self-motivated.
• Demonstrated ability to succeed in a fast-paced environment.
• Multi-tasker.
• Proven problem-solving skills.
• Proficient in Microsoft Word, Excel, and Outlook.

Why Join Us:
• Be part of a company that values creativity, innovation, and fun!
• Opportunities to grow and develop professionally in a supportive team environment.
• Work on projects that inspire and bring joy to children and families worldwide.