SimplyTek
Job description
Responsibilities:
1. Provide exceptional customer service via various communication channels, such as phone, email, and chat.
2. Address customer inquiries, concerns, and issues promptly and professionally.
3. Assist customers in navigating products/services and troubleshooting problems.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with other teams to resolve complex issues and escalate when necessary.
6. Stay updated on product knowledge and company policies to better assist customers.
7. Identify and communicate trends in customer issues to improve overall service.
8. Uphold a positive and empathetic attitude in all customer interactions.
9. Follow established protocols for issue resolution and escalate unresolved matters.
10. Continuously seek opportunities to enhance the customer experience and contribute to team success.
Requirements:
1. Excellent communication skills, both written and verbal.
2. Strong problem-solving and critical-thinking abilities.
3. Ability to handle challenging situations with patience and empathy.
4. Detail-oriented with strong organizational skills.
5. Previous customer service experience preferred.
6. Familiarity with customer support software and tools.
7. Ability to adapt to changing priorities in a fast-paced environment.
8. Team player with a customer-centric mindset.
9. High school diploma or equivalent; additional education is a plus.
10. Willingness to work flexible hours, including weekends and holidays if necessary.