Contact Center Rep

Job description

Company Description

Staunch Triad Global is dedicated to making customer communication seamless. They offer a complete portfolio of services for both internal and external communications, including voice calls and non-voice social media transactions.

Role Description

This is a full-time on-site role for a Contact Center Rep at Staunch Triad Global in Gampaha. The Contact Center Rep will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience on a daily basis.

Qualifications
• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Ability to prioritize customer needs and provide solutions
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Prior experience in a customer service role is a plus