CLIENT CARE EXECUTIVE – INTERNATIONAL MEDICAL INSURANCE

job description

Candidate Profile:

To excel in this role, you will need:

• A degree or an equivalent qualification in Insurance Industry (SLII/CII, SLIM, or CIM preferred.)

• Previous experience in client management within International Medical Insurance is advantageous.

• Exceptional Interpersonal, Problem-solving and Analytical Skills.

• Proficiency in English and Sinhala is a must; proficiency in Tamil is a plus.

• The ability to build and nurture positive relationships with clients and local and foreign insurance providers.

• Strong IT skills, including familiarity with MS Office, CRM, ERP Systems, and related tools.

Job Responsibilities:

As an International Medical Insurance Champion at Ceynergy, you will:

• Progressively engage and maintain strong customer relationships.

• Efficiently Manage policies and oversee customer transactions while ensuring seamless communication.

• Conduct and coordinate meetings with corporate clients, ensuring thorough follow-up.

• Collaborating closely with the local and foreign technical teams throughout the quotation process until insurance cover confirmations are secured.

• Uphold confidentiality standards among clients and the insurance companies.