Call Center – Junior Executive

Job description
The Job:
• Ability to ensure excellent levels of customer service are delivered and provide comprehensive product and service details to all clients.

• Attending to Inbound / Outbound calls and non-voice contacts of the customer, professionally and responding to customer inquiries and complaints as per the defined standards and requirements.

• Competence to recording details of inquiries, complaints, comments/responses, and action taken.

• Must possess good telephone etiquette, energy, friendliness, and client orientation.