Administration Officer Service Network Coordination

Job description
# 💼 𝐏𝐎𝐒𝐈𝐓𝐈𝐎𝐍 : Administration Officer Service Network Coordination Yamaha Motorcycles | Colombo 02

Who Are We?
Boasting a rich heritage of more than 75 years in the Automotive industry, Associated Motorways (Pvt) Ltd. (AMW) are the authorized agents for vehicle brands such as Nissan, Suzuki, Renault, Yamaha and New Holland tractors, supported by AMW Capital Leasing & Finance. The company is also a major manufacturer and exporter of industrial tyres since its inception. AMW is also the exclusive distributor of Castrol Lubricants represented by a strong dealer network, island wide. The company is a fully owned subsidiary of the Al-Futtaim Group, U.A.E.

Overview of the role
We are looking for a meticulous and proactive Administration Officer to join our team at Yamaha Sri Lanka. This role is crucial in managing the entire operation of free service coupon payments to dealers and supporting the warranty claiming process. The ideal candidate will ensure smooth and efficient coordination within the service network, enhancing dealer satisfaction and maintaining high standards of service.

# 💠 𝐂𝐀𝐍𝐃𝐈𝐃𝐀𝐓𝐄 𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒 :

【~】✪ Qualified G.C.E. advanced level with three passes.
【~】✪ Proficient in computer applications (MS Excel, Word, PowerPoint).
【~】✪ Well-versed in the SAP system.
【~】✪ Minimum of 2 years of administrative work experience.
【~】✪ Effective written and oral communication skills in English, Sinhala, or Tamil.
【~】✪ Required skills to be successful
· Interpersonal skills
· Effective communication skills
· Stakeholder management skills
· Attention to detail
· Technical proficiency in SAP and other systems

# 💠 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒 :

【~】✪ Oversee the processing and management of free service coupon payments to dealers, ensuring accuracy and timeliness.
【~】✪ Assist in managing the warranty claiming process, providing necessary support to dealers and ensuring compliance with company policies.
【~】✪ Act as a liaison between dealers and the company, facilitating effective communication and resolving any issues related to service coupons and warranty claims.
【~】✪ Maintain accurate records of all transactions and communications, ensuring data integrity and accessibility.
【~】✪ Identify opportunities for improving processes related to service coupon payments and warranty claims, implementing best practices to enhance efficiency.
【~】✪ Ensure all activities comply with company policies and local regulations.
【~】✪ Generate regular reports on coupon payments and warranty claims, providing insights and recommendations for continuous improvement.

# ✅ 𝐁𝐄𝐍𝐄𝐅𝐈𝐓𝐒 :

【~】✪ An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.