End User Computing (EUC) Intern

  • Full Time
  • Colombo

GTN Tech

Job description
End User Computing (EUC) Intern

The EUC Intern will assist in the operation, maintenance, and support of end-user computer devices and systems within the company. This internship provides an opportunity to gain hands-on experience in resolving technical issues, implementing IT solutions, and optimizing end-user productivity.

Job Responsibilities
• Assist in deploying, configuring, and managing end-user computing devices, including installing and updating operating systems, software applications, and security patches.
• Provide support in addressing hardware and software issues, troubleshooting network connectivity, and resolving user concerns under supervision.
• Help manage software distribution and licensing compliance by working with internal teams and vendors to resolve basic licensing or compatibility issues.
• Support the implementation and maintenance of endpoint security solutions such as antivirus, anti-malware, and encryption tools.
• Assist in monitoring and mitigating security threats by applying appropriate security measures.
• Collaborate in creating user guides, tutorials, and documentation to empower end users.
• Contribute to maintaining an inventory of end-user computing hardware, tracking equipment lifecycles, replacements, and upgrades.
• Demonstrate a willingness to learn and propose solutions to enhance EUC services and improve processes.
• Support internal IT teams in integrating end-user computing systems with the company’s IT infrastructure.
• Participate in efforts to continuously improve process optimization and enhance end-user experiences.

Job Requirements
• Currently pursuing a Bachelor’s degree in IT, Computer Science, or related field.
• Strong interest in end-user support and technology, with an eagerness to learn.
• Basic knowledge of desktop operating systems such as Windows, macOS, and productivity software.
• Familiarity with troubleshooting LAN/WAN issues is a plus.
• Exposure to tools like Microsoft 365, Intune, Entra ID, Microsoft Teams, and SharePoint is desirable.
• Basic understanding of CCTV, DVR, and Time Attendance Machines is an advantage.
• Interest in video conferencing systems, interactive smart screens, and biometric systems.
• Strong communication skills and a proactive approach to problem-solving.
• Ability to work collaboratively with teams and support end users across multiple sites.
• Willingness to assist with IT-related reporting and maintain asset inventory records.
• Awareness of endpoint security best practices is an added benefit.

This internship offers a platform to build technical skills, gain industry experience, and explore a career in IT support and end-user computing.

To apply for this job email your details to cv@ezjobs.online

Scroll to Top