Senior Manager – Deposits Operations and Remittances

Job description
Senior Manager – Deposits Operations and Remittances

Job Profile:

· Operations Management: Oversee all deposits and savings operations, ensuring accuracy, efficiency, and adherence to service level agreements for all transactional processes.

· Process Optimization: Design and streamline system processes with proper audit trails and controls, collaborating with IT and Finance to enhance overall efficiency.

· Decentralization: Implement decentralized operations at the branch level, ensuring precise documentation, timely payments, and effective follow-up procedures.

· Continuous Improvement: Innovate and refine procedures, best practices, and methods to meet departmental objectives and enhance operational effectiveness.

· Compliance & Reporting: Ensure operations comply with CBSL guidelines and the Inland Revenue Act and submit necessary compliance reports to relevant authorities.

· Training & Education: Educate and train branch and head office business units on standards, guidelines, and procedures as needed.

· Digital Integration: Support and facilitate the development and implementation of digital products and requirements related to the deposits and savings unit.

Eligibility Criteria:
• Bachelor’s degree in Finance, Business Administration, or a related field and or a professional qualification in Banking/Finance will be an added advantage.
• Minimum of 8-10 years of work experience with minimum 3 years at a managerial role within the banking or financial services sector. Experience in digitalization relating to liability products/payments/finance will be an added advantage.
• Strong understanding of regulatory requirements, including compliance with Central Bank of Sri Lanka and Inland Revenue guidelines.
• Proven ability to manage and motivate staff, with experience in performance management, training, process efficiency and problem solving.
• Excellent communication and interpersonal skills, with the ability to work collaboratively across internal and external stakeholders.

Demonstrated ability to handle special assignments, compliance requirements, and seasonal promotions, driving business growth and customer satisfaction.