Air Logistics Operational Care Specialist

Job description

You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. Your Role
You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). Your Responsibilities
• To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
• To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
• To create files for consolidation (Export) or de-consolidation (Import).
• To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
• To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
• To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
• To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
• To support + resolve claims + disputes.
Your Skills and Experiences
• At least 3 – 5 years of experience in freight forwarding, logistics, or a related field.
• Preferred candidate who has handle ‘Export’ customer care; good in custom procedures.
Excellent communication and interpersonal skills to handle customer inquiries and resolve issues effectively.
• Good spoken English would be essential.
• Strong attention to detail to manage multiple tasks and ensure accuracy in documentation and shipment tracking.
• Ability to address and resolve issues proactively, ensuring smooth operations and customer satisfaction.
Good Reasons to Join
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.