L2 Technical Support

Job description

Mad Mobile is a Software solutions provider with embedded payments, leading the charge in building the next generation of retail and restaurant experiences. In today’s rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they’re in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we’re always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you’re passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!

Role will be located in Colombo, SL

In This Role You Will
• Conduct ongoing administration of data layer, application, and infrastructure.
• Support the availability, performance monitoring, and capacity planning for data and application layers using a variety of toolsets.
• A ssist the team with improving the whole lifecycle of services from inception and design, through deployment, operation, and refinement.
• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Practice sustainable incident response.
• Write highly optimized code for CAKE/Mad Mobile products and solutions.
• Proactively continue to build and apply relevant domain knowledge that may relate to workflows, data pipelines, business policies, configurations, and constraints.

We Are Looking For Someone Who Has
• Degree in Computer Science, Software Engineering or Electronics / Electrical Engineering, or equivalent.
• 2-3 experience in a similar role.
• Previous experience in software development in one or more programming languages.
• Excellent command of written and spoken English.
• Hands-on experience in Linux OS/MySQL.
• Hands-on experience in Monitoring Tools and Scripting knowledge.
• Hands-on experience in SAAS (AWS) is plus and basic Networking knowledge.
• ITIL Foundation Certification will be a plus.

This role requires working on rostered night shifts and occasional work on weekends.

Our Core Values
• Customer – WE believe that our customers deserve the best from us every day.
• Accountability – WE take ownership and make things happen.
• Teamwork – WE win as a team and have fun doing it.
• Innovation – WE innovate, inspire , ignite the future!
• Integrity – WE are honest, ethical, and trustworthy.

Why Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.

What about the benefits you ask?
• Direct USD contracts
• We pay for performance, going beyond market rates for deserving individuals.
• Embrace work-life balance with our hybrid working patterns.

Amazing value beyond your day job,
• Join our active engagement clubs to enjoy a variety of engaging events and activities designed to foster team spirit, creating lasting memories.
• As we are not offshore, you will be part of a global organization that maintains a multicultural, diversified, and open culture with opportunities to work on-site in our US headquarters.
• You will have access to continuous learning, training programs, skill workshops, and resources to upskill your talent.
• You will have the opportunity to fast-track your career, as we open new and exciting opportunities within the organization.