Call Center Representative

Job description

Company Description

Adams BPO is a leading provider of business process outsourcing services located in Colombo. Our expertise lies in co-creating innovative, digital-led transformational solutions with clients across various industries such as Travel, Insurance, Banking, Manufacturing, Healthcare, and more. We offer a spectrum of BPO services in finance, accounting, procurement, customer interactions, and human resources, tailored to address the unique challenges of each client. With a global footprint spanning 6 countries and 58 delivery centers worldwide, Adams BPO is at the forefront of operational excellence and digital innovation.

Role Description

This is a full-time on-site role for a Call Center Specialist at Adams BPO in Colombo. The Call Center Specialist will be responsible for providing customer support, handling communication with clients, managing customer service inquiries in contact centers, and utilizing computer literacy skills to assist customers effectively on-site.

Qualifications
• Customer Support, Customer Service, and Contact Centers skills
• Strong communication skills
• Proficiency in computer literacy
• Experience in customer service roles
• Ability to achieve sales targets
• Ability to multitask and prioritize tasks efficiently
• Problem-solving abilities and attention to detail
• Previous experience in a call center environment is a plus
• High school diploma or equivalent required, Associate’s or Bachelor’s degree is a plus