Internship – Business Process Outsourcing (Non-Technical)

Job description
Internship – Business Process Outsourcing (BPO) (Non-Technical)

We are seeking a motivated and detail-oriented Business Process Outsourcing (BPO) Intern to join our team. The BPO Intern will support the BPO team in managing outsourcing operations, gaining hands-on experience in business process management, vendor management, and project coordination. This internship offers an excellent opportunity for professional development and learning in a dynamic business environment.

Key Responsibilities
• Perform data entry tasks and assist in analyzing outsourcing performance metrics to identify trends and areas for improvement.
• Support Customer Operations Management and the wider business as and when required.
• Ensure all changes are made accurately and in a timely manner prior to installation.
• Email the generated reports to the management team.
• Follow a predefined process document to update the assets to be dispatched each day.
• Ensure accurate and timely asset management.
• Utilize a Microsoft Office Package to listen to calls, grade the calls based on given criteria & update the feedback to the respective person.
• Use a range of example responses to reply to reviews.

Core Competencies Required
• Equivalent with excellent verbal, written and numerical skills.
• Reading Bachelor’s degree in a related field will be an added advantage.
• Experience in Power BI, MS Excel Power Query, or Pivot Tables or using Salesforce applications is a must.
• Must be comfortable using Microsoft Office Package.
• Previous analytical experience.
• Methodical approach to work with excellent attention to detail.
• Excellent time management, telephone manners and communication skills.