Facilities Executive

Job description

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role, you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety.

With a focus on creating an environment that enhances productivity, collaboration, and well-being, you’ll have the opportunity to create exceptional workplace experiences and drive CLIENT colleague satisfaction and engagement to create opportunities for everyone to flourish.

What This Job Involves

The Workplace Ambassador will assist the Workspace Manager with operational activities in accounting, finance, maintenance, operations, vendor oversight, purchasing of material, equipment and supplies, and occupancy services. You will approach each activity with an eye to end-user experience and its enhancement.

The Workplace Ambassador is also required to provide administrative support to the team and be able to manage the building’s daily operations.

What your day-to-day will look like:
• Develop a close working relationship with key CLIENT stakeholders/partners, landlord, managing agents and all of the facilities vendors.
• Handle customer complaints and concerns, applying problem-solving skills to resolve issues effectively.
• Manage appointment scheduling and maintain calendars for staff or meeting rooms
• Create and maintain filing systems for documents and records, both physical and digital
• Use good judgment in handling confidential information and making decisions within the scope of the role
• Ensure all office supplies and services are operating to expected standards.
• Assist with the monthly accrual reports and help monitor the finance trackers.
• Assist in the implementation of the property risk management programme and industry best practice operations.
• Maintain premises in neat and good working condition at all times.
• Support the implementation and monitoring of disaster recovery and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Provide support for regular management reports and projects as required.
• Reduce CLIENT colleague frustration by foreseeing pain points and providing agile and sustainable solutions.
• Constantly and proactively looking for opportunities to improve workspace delivery to enhance the CLIENT colleague experience.
• Take ownership of resolving issues and providing a personal follow-up as necessary.
• Providing insights and feedback in the implementation of new initiatives.
• Liaising with other teams to provide a consistent and seamless experience to all location end users.

What we expect from all our colleagues on account:

Our colleagues prioritize the health and safety of people and buildings. This includes following established safety protocols, reporting hazards/ incidents, maintaining cleanliness, encouraging safe practices, and staying informed about health and safety measures. By actively adhering to these expectations and following One Team S.A.F.E.R together vision, we can create a secure and healthy working environment for everyone involved.

Report at least two good catches per year, attend the SAFER together workshop and complete all safety trainings within the due date.

You are responsible for leveraging your expertise to find actionable insights from our data and translate it into action, clearly communicating the “what”, “so what” and “now what”. By embracing curiosity to explore data, courage to act on insights and collaboration to communicate the change we will ensure we meet JLL and CLIENT ‘s strategic desire for data-driven decisions.

You will be part of delivering best-in-class sustainability solutions for our client, promoting resource efficiency, energy conservation, and environmental stewardship. With a focus on creating a culture of environmental responsibility, you’ll have the opportunity to support innovative sustainability initiatives and drive continuous improvement across our operations and contribute to CLIENT ‘s sustainability goals. Your efforts will play a vital role in creating a more sustainable built environment and fostering a healthier planet for generations to come.

Sound like you? To apply you need to be:
• You are keen to develop within the workspace, spending time supporting a multidisciplinary team gaining knowledge and expertise.
• You have experience in a coordinator role working within facilities, property management, hospitality or related fields.
• You work collaboratively as part of a team to solve problems with professionalism and service service-focused approach.
• You are adept at multitasking and can manage multiple projects effectively.
• You are open and have good communication skills
• Problem-solving skills
• Understand and follow oral and written instructions
• Ability to write basic correspondence
• You strive for excellence in what you do and share ideas for improvement.
• You are proficient with computer equipment and programs (Word, Excel and Outlook) and have a keen interest in technology.
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together